FAQ’S

 Psychological counselling services are usually covered under personal or workplace benefit packages. Please check with your provider for details. A detailed receipt is provided at the end of every session. Third party billing is unavailable at this time.

Like with any relationship, comfort and compatibility are key. It has been well documented that a strong therapeutic relationship between counsellor and client is an integral part of success in therapy. That being said, some parts of therapy can be difficult. We cannot promise you it will be easy. What we can tell you though, is that it will be worth it.

Initial Consultation Option: We offer a free 15 minute telephone consultation. Please see our Why Now? page for details.

Usually one or two sessions is enough time to determine if working together will be a good fit. Sometimes a therapist and a client come together and for reasons unknown to either, it just doesn’t feel right. Although uncommon, this does happen and professional referrals can be made at that time.

To begin, we’d book a 50-minute session.  During this meeting, we would go through a general assessment which consists of questions regarding your personal and familial history.  From there we would discuss your current situation and determine where you are and where you eventually want to be.  Subsequent sessions would involve a discussion around treatment recommendations and forming a plan moving forward. Therapy plays out differently for everyone. Some people find a few sessions every once in a while very helpful, while others feel ongoing sessions fit their needs better.  

Most psychology professionals see clients/ patients for 50 minutes. Believe it or not, a lot of energy goes into each therapy session by both the client and the clinician. The last 10 minutes are used to finish up session notes, complete client files and prepare for the next appointment.

Simply fill out the online appointment form or give our office a call. We will connect with you within 24 hours and schedule an appointment.

Our office hours are:

Monday to Thursday 7 am to 3:00 pm 

Friday 7:00 am to 1:00 pm PST

* Occasional later afternoon appointments are available upon request

Unfortunately, no evening appointments are available at this time. 

We are located in Kelowna, British Columbia and offer in-person sessions in our office there. Online appointments are open to both BC and Alberta residents.

We are happy to process Visa, MasterCard or eTransfer.

We use Jane, an online platform for health and wellness practitioners.  It sends reminders at various points leading up to your appointment to make make remembering your appointment seamless. Should you still forget or find yourself running late, your clinician will try and make contact with you within 10 minutes of your appointment start time. Unfortunately, no  appointments will be conducted once 20 minutes of session time has elapsed. 

*Please note that the full session fee is still applicable and the 48 hour cancellation policy is in effect for any missed appointments.