frequently asked questions

Head Coach Psychology
Are your services covered by insurance?

 Psychological counselling services are usually covered under personal or workplace benefit packages. Please check with your provider for details. A detailed receipt is provided at the end of every session. Third party billing is unavailable at this time.

How will I know if it's the right fit?

Like with any relationship, comfort and compatibility are key. It has been well documented that a strong therapeutic relationship between counsellor and client is an integral part of success in therapy. That being said, some parts of therapy can be difficult. We cannot promise you it will be easy. What we can tell you though, is that it will be worth it.

Initial Consultation Option: We offer a free 15 minute telephone consultation. Please see our Why Now? page for details.

Usually one or two sessions is enough time to determine if working together will be a good fit. Sometimes a therapist and a client come together and for reasons unknown to either, it just doesn’t feel right. Although uncommon, this does happen and professional referrals can be made at that time.

How does the process work?

To begin, we’d book a 50-minute session.  During this meeting, we would go through a general assessment which consists of questions regarding your personal and familial history.  From there we would discuss your current situation and determine where you are and where you eventually want to be.  Subsequent sessions would involve a discussion around treatment recommendations and forming a plan moving forward. Therapy plays out differently for everyone. Some people find a few sessions every once in a while very helpful, while others feel ongoing sessions fit their needs better.  

Why is the session time called a 50-minute hour?

Most psychology professionals see clients/ patients for 50 minutes. Believe it or not, a lot of energy goes into each therapy session by both the client and the clinician. The last 10 minutes are used to finish up session notes, complete client files and prepare for the next appointment.

How do I make an appointment?

Simply fill out the online appointment form or give our office a call. We will connect with you within 24 hours and schedule an appointment.

What are your regular office hours?

Our office hours are:

Monday to Thursday 7 am to 3:00 pm 

Friday 7:00 to 1:00pm PST

* Occasional later afternoon appointments are available upon request

Can I book an evening appointment?

Yes! We offer later-day appointments one evening per week. Please check with your clinician directly for details.  

Where are you located?

We are located in Kelowna, British Columbia. We are able to see both BC and AB clients online through secure video conference.

What form of payments do you accept?

We are happy to process Visa, MasterCard or eTransfer.

What If I forget about or am late for my appointment?

No problem.  Your clinician will reach out to you (via the phone number on file) within 10 minutes of your start time. To make the most of each session, appointments will not be conducted once 20 minutes of session time has elapsed.

*Please note that the full session fee is still applicable.

It's Good To Talk.

Book Your Appointment Today!

We strive to meet all appointment requests within 5 business days whenever possible.

**All Alberta sessions are offered through secure video conference. British Columbia residents will have the option of either online or in person appointments in Kelowna.**